Part of my order is missing - what should I do?

Check the tracking link first, then contact us. An order sent in more than one box does not always arrive together, so the rest may still be on its way.

What to do

1. Open the dispatch email for your order and follow the tracking link. See Can I track my delivery?
2. If the tracking shows a box still in transit, give it time to arrive.
3. If the tracking does not explain it, email support@printlogik.co.uk or use the contact form. Give your order number, and say what arrived and what is missing.
4. Keep what you have received until we have replied.

Aim to tell us within 7 days of delivery, while the courier’s records are still available. For business customers this is a condition of a claim. For consumers it is a request, and your statutory rights are not affected.

If the count is only slightly out

Unless we agreed otherwise in writing, we may deliver up to 10% over or under the quantity ordered, and we invoice the quantity actually delivered. See What is not covered by a claim?

If nothing has arrived

See My order has not arrived - what should I do?