My order has not arrived - what should I do?
Allow one working day past the estimated delivery window, then contact us with your order number. Late-running deliveries frequently arrive one working day later.
What to do
- Follow the tracking link in your dispatch email to see where the parcel is. See Where is my order?.
- Check the delivery time shown for the option you chose. See How long does delivery take once my order is dispatched?.
- Check the delivery address on your order confirmation.
- If it is more than one working day late, email support@printlogik.co.uk or call 01332 890 222 with your order number.
Phone lines are open Monday to Friday, 9am to 5pm, excluding UK bank holidays.
What we do
We investigate with the courier and come back to you. If the order cannot be found, we recover or reprint the items at no charge.
A lost order is ours to resolve, not yours. Your order remains our responsibility until it is delivered to you or to someone you have nominated to receive it.
Do not leave it too long
Tell us as soon as you reasonably can, and in any event within 7 days, so we can investigate while the courier’s records are still available. For business customers this is a condition of a claim. For consumers it is a request, and your statutory rights are not affected.
Where this does not apply
- The parcel was delivered to the address you gave us.
- You arranged your own collection or courier.
- Delivery was to a hotel, exhibition venue or conference centre, which is at your risk.
The full wording is in our Shipping Policy.