I missed my delivery - what happens now?
Follow the tracking link in your dispatch email. It shows what happened to your parcel and lets you rearrange the delivery.
What happens after a missed delivery depends on the courier, and the courier varies from order to order. That is why the tracking link is the place to look: it is specific to your parcel.
What to do
- Open the dispatch email for your order.
- Follow the tracking link.
- Read what the courier has recorded, then use the courier’s page to rearrange.
If you cannot find the dispatch email
Check your junk or spam folder first. If it is not there, email support@printlogik.co.uk or call 01332 890 222 with your order number and we will help. Phone lines are open Monday to Friday, 9am to 5pm, excluding UK bank holidays.
If the tracking does not help
Contact us with your order number if:
- the tracking link does not show what happened
- you cannot rearrange the delivery
- the tracking says the parcel was delivered and you do not have it
For a parcel that has not turned up at all, see My order has not arrived - what should I do?.
If the address was wrong
If the delivery failed because the address was incorrect or incomplete, the parcel comes back to us and sending it again may be charged. See What happens if I gave the wrong delivery address?.