- Support
- Ordering and payment
Ordering and payment
Placing, changing or cancelling an order, quotes and ways to pay.
- Can I cancel my order? An order is firm once confirmed. If work has not started, any refund is less a cancellation fee. Once work has progressed, no refund is due.
- Can I change my order after I have placed it? Contact us straight away. A confirmed order can only be changed with our written agreement, and production may already have started.
- When is my order confirmed? Your order is confirmed when we send you an order confirmation or invoice. Until then it is an offer that we have not yet accepted.
- Can I order without creating an account? Yes. You do not need an account to order from Printlogik. You can check out as a guest.
- How do I pay for my order? We accept Visa, Mastercard, American Express, Apple Pay, Google Pay and bank transfer (BACS), at checkout or against an invoice or quote.
- How do I reorder a previous job? Place a new order on the website and upload your artwork again, or contact us and we will set up a quote and send it to you.
- How do I get a quote for something not on the site? Call 01332 890 222 or email support@printlogik.co.uk and tell us what you need. Quotations are valid for 30 days.
- How long is a quote valid for? Quotations are valid for 30 days. The price can change if the brief or the project information changes.
- Can I pay on account instead of paying upfront? Most customers pay in advance. Net30 terms are available to some business customers by agreement with us.
Still stuck?
Ask a person. We reply within 2 working days.
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Or call 01332 890 222
Monday to Friday, 9am to 5pm. Closed on UK bank holidays.