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- Delivery and turnaround
Delivery and turnaround
How long print takes, delivery times, tracking and missed deliveries.
- Where is my order? We email you a tracking link when your order is dispatched. Your account lists the order but does not show a live status.
- What turnaround options are there? Most products offer Saver, Standard and Express. The time for each is shown on the product page. Same Day is on request only.
- How much does delivery cost? Delivery is free on flyers, folded leaflets, business cards, posters and booklets. Other products may carry a charge, shown at checkout.
- How long does delivery take once my order is dispatched? UK delivery times are shown against each product, for the Saver, Standard and Express options. International delivery is quoted case by case.
- Can I track my delivery? Yes. We send a dispatch email on every order, with a tracking link you can follow to see where your parcel is.
- I missed my delivery - what happens now? Follow the tracking link in your dispatch email. It shows what the courier did with the parcel and how to rearrange delivery.
- My order has not arrived - what should I do? Allow one working day past the estimated delivery window, then contact us with your order number. We recover or reprint at no charge.
- Do you deliver outside the UK? Yes. International delivery is quoted case by case, so contact us. Customs duties and import taxes are paid by the recipient.
- Do you deliver to Northern Ireland, the Highlands and the islands? Yes. Delivery to these postcodes takes 3 to 5 working days and may carry an extra charge. The postcode list is below.
- What happens if I gave the wrong delivery address? Contact us straight away. If delivery fails because of an incorrect address, the parcel comes back to us and re-dispatch may be charged.
Still stuck?
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Or call 01332 890 222
Monday to Friday, 9am to 5pm. Closed on UK bank holidays.