- What is PrintPass and what do the plans cost? PrintPass is a print subscription for businesses: a fixed Direct Debit that becomes the same amount of store credit each month.
- How does PrintPass credit work? Each month we add store credit equal to your plan's monthly price. It comes off at checkout and covers the order, its VAT and delivery.
- What happens to PrintPass credit I don't use? It rolls over. Each month's credit lasts three months from the day it was added, and we always use your oldest credit first.
- How does the PrintPass member discount work? Your plan's discount comes off the shop price of everything you order while your subscription is active, whether credit covers it or not.
- How does VAT work on PrintPass? No VAT is charged on your subscription payment. VAT is added per product when you order and is taken from your credit.
- How do I get the free business cards with PrintPass? New Growth and Partner subscribers get 500 business cards free with their first order paid from PrintPass credit.
- How do I change my PrintPass plan? Move up at any time. Move down from your next payment, once any minimum term on your current plan is complete.
- How do I cancel PrintPass? Email hello@printlogik.co.uk. In the first 30 days we cancel straight away; after that, 30 days' notice applies on monthly plans.
- Can I get a refund on PrintPass? Yes, if you cancel in your first 30 days on a monthly plan with no credit spent, or on a yearly plan. After that, nothing is refunded.
- What happens if my PrintPass payment fails? We may try to collect it again. No new credit is added until it is paid, and after 14 days unpaid we may cancel the subscription.
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