What happens to PrintPass credit I don't use?

Credit you do not use carries forward. Each month’s credit expires three months after it was added, and we always use your oldest credit first.

When credit expires

Expired credit is not refunded, extended or put back. The most you can have built up at any time is three months of credit, because anything older has expired.

We do not send an automatic reminder before credit expires. To check where you stand, email support@printlogik.co.uk and we will tell you your balance, what has rolled over and when it expires. You can ask as often as you like.

If you have a quiet few months

A quiet month or two is what the rollover is for. If your print is slowing down for longer, you can move to a smaller plan from your next payment, once any minimum term on your current plan is complete. See How do I change my PrintPass plan?

If you cancel

Credit already on your account stays there and can be spent until it expires, three months after it was added. After that it is gone and is not refunded.

See section 4 of the PrintPass terms.