What is not covered by a claim?

Four things are not treated as faults: errors in artwork you approved, normal colour variation, small differences in quantity, and damage that happens after delivery.

Errors in artwork you approved

Once you sign off a proof, the content, spelling and layout are your responsibility. We do our best to spot problems and tell you, but we are not liable for content or artwork errors after sign-off, unless the error arose from our production process.

Poor results caused by files that do not meet our artwork preparation guidance are not covered either.

Colour variation

Colour variation within normal commercial tolerance is not a fault. See The colours look different from my screen - is that a fault?.

Slightly more or fewer than you ordered

Unless we agreed otherwise in writing, we may deliver up to 10% over or under the quantity ordered. We invoice the quantity actually delivered. If you need an exact quantity, tell us before ordering and we will quote for it.

Damage after delivery

We cannot accept claims for damage caused after delivery by storage, handling or use.

If you are not sure

Send a photograph to support@printlogik.co.uk and we will tell you honestly whether it is a fault.

If you are a consumer, none of this affects your statutory rights.

The full list is in section 5 of our Returns Policy.