Can I return my order if I change my mind?

No. Almost everything we produce is made to your specification - your artwork, your sizes, your finish - so we do not accept returns or exchanges because you have changed your mind.

This applies to business and consumer customers alike.

Why

A bespoke print run cannot be resold or repurposed. The law recognises this: the 14-day cancellation right for online purchases does not apply to goods made to a customer’s specification or clearly personalised.

If something is wrong with it

That is a different matter. If the work is faulty, damaged in transit or not what you ordered, your rights are not affected. See How do I report a problem with my order?.

If it has not been printed yet

You may be able to cancel, but an order is firm once we have confirmed it so cancelling is not free. See Can I cancel my order?.

Goods that are not bespoke

At the time of writing, everything we sell is bespoke. If we sell something that is not made to your specification, the product page will say so. For those items, consumers have 14 days from receipt to cancel and return the item unused, at their own cost.

The full wording is in sections 1 and 3 of our Returns Policy.