How do I report a problem with my order?
Email support@printlogik.co.uk as soon as you reasonably can, and ideally within 7 days of delivery. We reply within 2 working days.
What to send
- Your order number.
- A description of the problem.
- Photographs, where they would help. We may ask for photographs of several samples showing the damage or defect.
Keep the goods
Do not use or throw away the order yet. We may ask you to keep it for up to 30 days so that we or our representatives can inspect it.
Photographs are usually enough. If we need the goods back, we arrange the collection and pay for it.
Why 7 days
Reporting quickly lets us investigate while the courier’s records are still available and while the rest of the run is still with us.
| If you are | Timing |
|---|---|
| A consumer | Ideally within 7 days of delivery. It is not a deadline that removes your rights - if a fault only shows up later, tell us then |
| Buying for a business | Notify us of any shortage, damage or defect within 7 days of delivery, and give us a reasonable opportunity to inspect the goods before they are used or disposed of |
What happens next
See Will I get a reprint or a refund if my order is wrong?.
Not sure whether it counts as a fault? Send us a photograph and we will tell you honestly.
The full wording is in section 4 of our Returns Policy and section 14 of our Terms and Conditions.