The colours look different from my screen - is that a fault?

wrong colour, too dark, dull, faded, not the same as screen, colour off, colour match

Usually not. Colour variation within normal commercial tolerance is not a fault, and printed colours will not exactly match what you see on a screen.

Why print and screen differ

Digital screens and print use different colour gamuts, so screen colours will not match printed colours.

Other things to expect:

Between print runs. Two separate runs do not match exactly. Ink tolerances in four-colour printing mean slight variance is unavoidable.
Pantone colours. Pantone spot colours cannot be reproduced exactly in the full-colour process.
Proofs. Proofs are not colour accurate. They are issued for checking content only.
Matching a sample. We are not required to guarantee an exact colour or texture match to any proof or existing copy you supply.

Most of our presses are calibrated and tested to ISO 12647-2. Where those tolerances have been maintained, we will not uphold a dispute about colour.

Send photographs to support@printlogik.co.uk with your order number and we will tell you honestly whether it is a fault. See How do I report a problem with my order?.

The full wording is in section 9 of our Terms and Conditions.